The Accessories Academy has a variety of course options ready and waiting to evolve your business. Tell us what your needs are and we will create a personalized training program that will best meet your business needs. We’re your partners in evolving your business.

Online Courses

Quick Launch

VMI Onboarding

This training is intended to provide a basic understanding of the Vendor Managed Inventory program through Brightstar.

Cellular 101

This course describes the different networks available, how calls are transmitted and received by networks and some of the latest innovations in the ever-changing cellular network industry.

Bluetooth

This in an introduction to the technology of Bluetooth. You will learn what Bluetooth is and how it works.

Lifetime Value of a Customer

Learn about the value of building customer relationships, the 10 year value of each customer, how repeat business affects your pocketbook and how you gain referrals from satisfied customers.

Increasing Attachment Rate

This training is designed to teach you the value of your Attachment Rate, what it is, and how you can increase sales commissions.

Jump Start

Prerequistes

  • Cellular 101
    This course describes the different networks available, how calls are transmitted and received by networks and some of the latest innovations in the ever-changing cellular network industry.
  • Bluetooth
    This in an introduction to the technology of Bluetooth. You will learn what Bluetooth is and how it works.
  • Lifetime Value of a Customer
    Learn about the value of building customer relationships, the 10 year value of each customer, how repeat business affects your pocketbook and how you gain referrals from satisfied customers.
  • Increasing Attachment Rate
    This training is designed to teach you the value of your Attachment Rate, what it is, and how you can increase sales commissions.

100 Level Courses

  • Sales 1: Trusted Advisor Introduction
    This is the first in a series of sales courses designed to teach you the importance of becoming a Trusted Advisor to your customers. You will learn what a Trusted Advisor is, the levels of sales categories leading up to becoming a Trusted Advisor, and gain insight into how to begin taking your skills to the next level.
  • Goal Setting
    In this training, you will learn three simple steps to help you define, set, and achieve your goals.
  • Powerocks
  • Evutec

200 Level Courses

  • Sales 2: The Opportunity
    This training will look at the current retail environment and show the vast opportunity available to anyone in customer service to WOW their clients.
  • Plantronics
  • Jabra
  • Liquipel
  • Gadget Guard

300 Level Courses

  • Sales 3: Open-ended Questions
    This training is designed to show the importance of using open-ended questions to learn about the client’s needs and meet those needs easily and accurately, thereby building long term relationships with customers.
  • Handling Upset Customers
    When dealing with upset customers, it is important to approach each situation properly. Following the steps outlined in this training will help you get to the real issues your customers are having, while letting them express how they feel so you can then offer a solution that truly meets their need and corrects the situation. In doing this, you will create the ultimate in customer loyalty by delighting your customers every time.
  • Body Glove
  • Griffin
  • OtterBox
  • Trident Case

400 Level Courses

  • Sales 4: Make Buying Easier
    This training focuses on bringing all the information together into an intelligent solution that can easily be proposed to your client and make buying easy.
  • 10 for 3 Technique
    We talk a lot about the ultimate sales goal of 3 and 45 – selling 3 accessories and $45 in profit for every phone out the door. By showing a customer at least 10 accessories, on average the customer will pick three or more. Learn how to effectively accomplish this in the least amount of time while still delighting the customer.
  • Digital Innovations
  • Bracketron
  • Sales 5: Overcoming Objections
    Should an objection arise, this training outlines how to “shelf” an objection and ultimately overcome it.
  • Final Exam

Onsite Courses

Retail Therapy

Through this 8 hour, interactive training session, participants will experience training tailored to their specific business needs. By analyzing customer and localized data, our Retail Therapy diagnoses and provides prescriptive recommendations which include sales and product training. 

Personalized Training Module Selection

Each of the following training options can be conducted individually or can be combined together to create a more comprehensive training session that focuses on areas of interest.

Mystery Shopping

This training option includes an initial consultation, 5 store visits, a debriefing of findings, and a 30 day follow-up.

Product Training

Trainings on all of the products distributed to your store by Brightstar. Learn about specs, value, installation, and selling tips.

Utilizing Social Media to Market your Business

Learn the basics of how to market your business through the use of social media websites, such as Facebook, Twitter, LinkedIn, and Instagram.

Business 101

Business 101 breaks down the basics of business, including ROI, UPT, margin, and even leveraging sales and payroll. This introduction to the fundamentals of business is best suited for budding managers and recently promoted managers or supervisors. This training can be personalized based upon your specific business model and needs.

Smart Bundling: Being Customer-Centric

Through this training, staff will learn the right questions to ask their customers, how to build a bundle, and how to present an appropriate bundle to their customer.

Maintain your Trusted Advisor Status: Improving Customer Service

Retail’s focus must always be customer service. Through this training, attendees will learn how to handle an upset customer, defuse the situation, and maintain their status as a Trusted Advisor.

Train the Trainer

Let us train your store managers, or district managers on Sales basics so they can take it back to their team. Sales Techniques, proven role plays, and how to hold teams accountable.  We will provide them with the tools needed to make sure your sales team is offering the complete solution and being that trusted advisor we all want them to be.

Easy Mobile Repair Certification (EMRC)

Easy Mobile Repair Certification (EMRC) provides extensive training, support, and materials for scheduled in-store iPhone and iPad repairs over two-and-a-half days. EMR Certified storefronts can provide customers an in-store solution to damaged devices and the opportunity to provide additional customer solutions from protective cases to insurance, or other wireless accessories and devices while they wait. For more information, visit our EMR website, www.easymobilerepair.com.